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Salesforce Chatter: Social operating systems emerge on the IT stage
The next big shift: Intranets, portals, and software suites that are the integrating force of the social fabric for our organizations. This morning’s announcement here at Dreamforce today from...
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What will power next-generation businesses?
The ongoing and seemingly inexorable decline of traditional media continues to be the canonical example of what happens when the ground rules get changed in an industry that is fundamentally unable to...
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Enterprise 2.0: The 2009 year in review
It’s that time of year again, when we look back at the year that was while making next year’s technology and business predictions. 2009 was an exciting year across the board for all things Web 2.0 in...
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Social CRM: Ground zero for Enterprise 2.0 in 2010
What if customers were often the best people to help other customers? That’s the basic premise of an emerging class of enterprise software usually referred to these days as “Social CRM” and which I...
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Ten emerging Enterprise 2.0 technologies to watch
Two significant and closely related trends in enterprise computing this year are the growth of Software-as-a-service (SaaS) and social computing. By most accounts, both are gaining ground quite rapidly...
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Making government more open and social
Can social tools and community-based approaches truly help our government function better and operate more efficiently? Will open access to government data create important new opportunities for...
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The Facebook imperative for enterprise software
Marc Benioff, CEO of Salesforce.com, the well-known CRM and cloud computing company — and now soon-to-be social software vendor — wrote a guest post on TechCrunch late last week making the case for...
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Webciety and Enterprise 2.0: A snapshot of today’s social computing...
Though smaller than in years past, this week’s CeBIT trade show in Hanover, Germany remains one of the giants of the industry and is a must-attend event for much of Europe’s technology leaders. For the...
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When online communities go to work
While debate still occurs about whether consumer social networking is an effective model for how we should run our organizations in the future, one under-appreciated online phenomenon has been quietly...
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